Privacy Policy

Privacy WooDuck BV

As WooDuck, we are responsible for the processing of your personal data. If, after reading our privacy statement, you have questions about this or wish to contact us, you can do so via the contact details below:

WooDuck BV

Borgersteinlei 196, 2860 Sint-Katelijne-Waver, Belgium

info@wooduck.be

+32 474522548

VAT number: BE 0766.968.409

  1. Why do we process personal data

Your personal data is processed at WooDuck for the following purposes and legal grounds: to be able to follow up and send orders placed by you.

For the above purposes, we may request the following personal data:

– Personal identity information : name, first name, address, phone number, email

We only use the collected data for the purposes for which we obtained the data.

  1. Provision to third parties

We may provide the data you provide to us to third parties if this is necessary for the execution of the purposes described above.

For example, we use a third party to send our packages and letters. We never pass on personal data to other parties with whom we have not concluded a processing agreement.

We will of course make the necessary agreements with these parties (processors) to guarantee the security of your personal data.

Furthermore, we will not pass on the information you provide to third parties, unless this is legally required and permitted.

We can also share personal data with third parties if you give us permission to do so. You have the right to withdraw this consent at any time.

We do not provide personal data to parties established outside the EU.

  1. Retention period

WooDuck BV does not store personal data for more than 5 years for the purpose for which it was provided or required by law.

  1. Your rights regarding your data

You have the right to inspect and correct or delete the personal data we have received from you. At the top of this privacy statement you can read how you can contact us.

You can also object to the processing of your personal data (or part thereof) by us or by one of our processors.

You also have the right to have the data provided by you transferred by us to yourself or directly to another party on your instructions. We may ask you to identify yourself before we can comply with the aforementioned requests.

  1. Complaints

If you have a complaint about the processing of your personal data, we ask you to contact us immediately.

You always have the right to file a complaint with the Privacy Commission, which is the supervisory authority in the field of privacy protection.

  1. Change of privacy statement

Unique can change its privacy statement. We will announce this change on our website.



  1. About the data processing 

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is transparent.

  • Web Store Software: Shopify

Our web store is developed with Shopify software.Personal data that you make available to us for the purpose of our services is shared with this party. Shopify has access to your data to provide support to us, they will never use your data for any other purpose. Shopify is obliged to take appropriate security measures based on the agreement we have concluded with them. Shopify uses cookies to collect technical information related to your use of the software.

  • Web hosting: One.com

We purchase web hosting and email services from One.com. One.com processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. This is not personal data. One.com has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. One.com is obliged to observe secrecy under the agreement.

  • Email and mailing lists: MailChimp & One.com

We send our email newsletters with MailChimp. MailChimp will never use your name and email address for its own purposes. At the bottom of every e-mail that is automatically sent via our website you will see the 'unsubscribe' link. You will then no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that provide insight into whether e-mails are opened and read. MailChimp reserves the right to use your data to further improve the service and to share information with third parties in this context.

One.com: We use the services of One.com for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. One.com does not have access to our mailbox and we treat all our e-mail traffic confidentially.

  • Payment processors: Shopipay

We use the Mollie platform to handle (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties in this context. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Shopypay services for which they engage third parties. Mollie does not store your data for longer than is permitted by law.

  • Reviews: own platform

We collect reviews via our own platform. If you leave a review, you are obliged to provide your name, place of residence and e-mail address. Unieks also publishes your name and place of residence on its own website. In some cases, Unieks may contact you to explain your review. WooDuck BV has taken appropriate technical and organizational measures to protect your personal data. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of the service for which WooDuck engages third parties.

  • Shipping and logistics: Bpost

If you place an order with us, it is our job to have your package delivered to you. We use the services of Bpost to carry out the deliveries.It is therefore necessary that we share your name, address and residence details with Bpost. Bpost only uses this information for the purpose of executing the agreement. In the event that Bpost engages subcontractors, Bpost will also make your data available to these parties.

 



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